Delivery & Returns
UK Standard Delivery
Unless otherwise stated on the product description, we aim to dispatch your order within 3-5 working days. For products that are made to order or personalised, please allow up to 7 working days for dispatch.
As standard we use Royal Mail 2nd Class service which has a 2-3 day delivery estimate. Higher value items may be sent via a courier so please ensure that your delivery address is set to where someone will be able to sign for your goods.
STANDARD SMALL GIFTBOX
£3.95 : 3-4 DAYS
FIRST CLASS 1-2 DAYS £5.95
STANDARD LARGE GIFTBOX 3-4 DAYS £5.00
FIRST CLASS 1-2 DAYS £8.90
Delivery cut off is 2pm Mon-Fri.
Uk Express Delivery
Express Delivery is available for the UK.
This delivery option is a next day delivery service however, this is only applicable for items that are in stock.
Express delivery will use a signed for service so please ensure that your delivery address is set to where someone will be able to sign for your goods.
Please email email@example.com to purchase this service.
If you need something in a hurry, then please get in touch with the studio to see if we can get it to you in time. We will always try to prioritise orders if you need them quickly!
Returns & Refunds
We hope you are happy with your Gifting Experience products. However, if for some reason you are unhappy with an item you have recieved, please contact us at firstname.lastname@example.org to discuss the problem. Unfortunately due to the time and attention that goes into curating your gift, all sales are final. Product are only returnable if they are damaged , you must get in touch with us immediately to advise of this and all items should be returned in their orginal packaging to 23 Norwood Avenue, Menston Ilkley LS29 6FW.
Returns must be made within 14 days of being delivered and returns will only be accepted on products that are undamaged and in their original packaging. Returns to be sent back at your own cost.
Refunds will only be issued for the products and not postage costs